The insurance industry is facing limited growth. Focus is on digitalization, regulatory compliance, governance and reporting. New players increase competition but the oligopoly is still controlling the competitive landscape.
Customers increasingly use social media platforms to obtain information and advice from their friends, family and network, and gain feedback on various insurance products. The digital era is a market force that is driving fundamental change in consumer expectations. It will require a different set of skills, culture and measurement.
To remain competitive, you need to secure cost control while managing a digital footprint in every aspect of your business. From strategy, data analytics and decision making to customer experience, at every step of the decision journey. Together we can create value through exploring your business opportunities.