Driving growth and innovation in insurance

Situation

A Swedish specialist insurance company, aiming for substantial growth, had already captured a significant market share in its mature domestic market. To sustain this momentum, the insurer sought international expansion and fresh revenue sources within the Nordics and Europe. Avanti initially supported global expansion but later broadened its role to transform various aspects of the insurance company's operations.

Solution

Avanti's multidisciplinary team spearheaded a range of initiatives to facilitate the insurer's growth strategy:

  • Managed the launch of operations in Germany, orchestrating key functions like sales, marketing, IT, legal, product development, partnerships, and more. We oversaw team recruitment, office setup, and the successful market entry.

  • Developed a customer-centric CRM strategy aimed at expanding and monetizing the customer base while enhancing the overall customer experience.

  • Facilitated a strategic merger and acquisition deal with a fully digital player in the veterinary market. This move not only positioned the insurer strategically in the insurance sector but also unlocked additional revenue streams.

Result

  1. Successfully diversified revenue streams and expanded into the European market, realizing untapped potential.

  2. Implemented a customer-centric approach, leading to increased sales potential and operational efficiency.

  3. Initiated a significant digitalization leap, introducing a new revenue stream while enhancing customer experience and loyalty.